A statement from Liz Rosenberg was issued on the red carpet Tuesday night refuting a report in the Globe and Mail that said volunteers were asked to turn their faces to a wall so they would not see Madonna as she walked out of a Monday news conference for her new movie, "W.E."

"Neither Madonna nor her security ever gave instructions for the volunteers to turn away from Madonna," Rosenberg said in the statement.

"In fact she was so impressed with the volunteers that she publicly thanked them from the stage for their hard work before the premiere of her film last night which earned a standing ovation. She had a wonderful time at the festival and was especially delighted that she got to spend so much time with her fans in front of the theatre which is a famous tradition at the festival."

Rosenberg said she can't figure out who made the request of the volunteers. The Globe cited a volunteer who said such a request was complied with.

"(Madonna) has never and would never ask anyone to do that ever," said Rosenberg.

It is the second time in recent days that the performer has been accused of imperious behaviour.

At a news conference at the Venice Film Festival to support "W.E.," a fan presented Madonna with a bouquet of hydrangeas. She promptly declared that she loathed the flowers, and later made fun of the incident with an online video.

"W.E." jumps back and forth through time to tell two stories: Andrea Riseborough plays Wallis Simpson, the controversial American whose romance with Edward VIII ultimately led to his abdication of the throne, while Australian actress Abbie Cornish portrays a downcast modern woman who is obsessed with her.

The film, Madonna's second directorial effort, has received decidedly mixed reviews.

The Toronto International Film Festival wraps Sunday.

Copyright The Canadian Press